Here are some frequently asked questions about the tour?
Q. What time is pick-up for your Classic Tour and Pub Crawl Brew Tour?
A. Pickup time for each individual group can vary as we have many groups all over Burlington and S. Burlington. You can expect a pickup approximately 30-45 minutes before the official tour start time. Your guide will call your that morning or late afternoon for a more exact pick up time. If you haven’t heard from us by 10:45AM or 4:45PM, please give us a call.
Q. How do I book a tour?
A. Click Here: Book Now, Then choose which Burlington Brew Tour you’d like to book. Select a date, then fill out all the necessary information. If the tour you clicked is not available, we may have another tour option that day. We run our Classic and Pub Crawl Brew Tours daily. Please call us if you have any difficulty booking a tour.
Q. What are the minimum number of people for a tour run?
A. Classic Tour and Pub Crawl Brew Tour: 4 People | Stowe Brew Tour: 6 People
Q. Why wasn’t I able to pay when making a booking?
A. If we did not ask for payment during the booking process, we have not reached our minimum tour participants. Once the tour minimum is met, the system will automatically accept your booking request and you will then have 48 hours to pay the amount due. If this payment is not received within 48 hours, the system will automatically cancel your tour.
Q. Could my tour get cancelled?
A. Not likely, but it’s possible. In the event of severe weather or a lack of tour-goers, the tour may be canceled. If there are less than four (4) seats booked for a tour, that tour may be subject to cancellation (so bring all of your friends and family)!
If there are less than four (4) seats booked for a tour, we will notify you 48 hours prior to your tour and try to reschedule you to an alternate date/time. If you can’t reschedule, you will receive a full refund.
If you’re a group of 2-3 people and you’re are worried that your tour may be cancelled due to not meeting the four (4) person minimum, we offer a “Tour Guarantee”, which ensures that your tour runs despite the tour minimum. This “Tour Guarantee” is $50PP, non-refundable, and not applicable 72 hours before a tour.
Q. What are the only postal towns in which you offer pick up?
A. South Burlington and Burlington
Q. What’s included in the price?
A. Tours are ALL INCLUSIVE! The tour price includes up to 15+ different beers (ranging from 3-12 ounces), a beer food pairing meal, brewery entrance fees, brewery gratuity, and round trip transportation.
Q. What is the Refund policy for City Brew Tours?
A. Due to high demand for tours, tickets are non-refundable 3 days prior to the tour. Tickets are always transferable. Our Refund policy is as follows:
- 2 weeks or more: Full Refund
- Less than 2 weeks: 75% Refund
- Less than 7 days: 50% Refund
- Less than 72 hours: Non-refundable
Q. Can I reschedule my tour date?
A. Any date changes that are made less than 2 weeks before your tour will be subject to a $25pp rescheduling fee. No date changes can be made less than 72 hours before a tour.
Q. How do you redeem your Gift Voucher or Gift Certificate?
A. To redeem your voucher, please visit http://bookeo.com/burlingtonbrewtours/voucher and input your gift code
Q. If I am not staying in either of these pick up cities, can I meet you in a centralized meeting location?
A. While we offer pick up any where in Burlington or S. Burlington, we suggest a pickup @ 115 Cherry St, on the corner Church St and Cherry St (Across from the ‘Ben and Jerry’s’ and to the side of ‘Dear Lucy’), Burlington, VT 05401. There is a parking garage a block away located 47 South Winooski Ave Burlington VT 05401 for $8/day. Don’t rush off after the tour because there is plenty to do/see on Church Street Market place before you drive.
Q. Should I eat before the tour?
A. Have a good breakfast/Lunch so your not starting on an empty stomach.
Q. Is tip and taxes included in the final price?
A. Tax is, Gratuity is not. However, if you feel your tour guide was awesome, we recommend $10/pp
Q. Do you offer private tours?
A. Yes we do! Go here for more information – Special Occasions
Q. Can you drink on the bus?
A. No, drinking is reserved only for the breweries.
Q. Do you offer gift certificates?
A. YES —–> HERE